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Kavi, Raghu's Avatar

Kavi, Raghu

已加入2021年4月15日

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最后活动2025年1月21日

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的最新活动 Kavi, Raghu

Kavi, Raghu 创建了一个帖子,

帖子 Feedback - Apps and integrations (Platform)

Atlassian has been pushing its customers to upgrade to latest version of JIRA data center version. This upgrade is needed for organizations looking for long-term support and also mitigate the security vulnerabilities identified in its legacy versions.

 

https://jira.atlassian.com/browse/BAM-25931

 

In order to achieve this upgrade - we will need a JIRA-Zendesk plugin which is compatible with the latest 10.x versions. It would be great if Zendesk can upgrade this plugin for its customers as the latest launched version was in June 2024. 

 

https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira/version-history?versionHistoryHosting=dataCenter

 

已于 2025年1月21日 发布 · Kavi, Raghu

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Kavi, Raghu 进行了评论,

社区评论 Feedback - Reporting and analytics (Explore)

Eugene Orman  - is there any update on this topic on by when zendesk explore would have a feature available on ageing tickets by # of business days metrics ? This feature did exist in past when we used Zendesk analytics but not sure why this was wiped off with Zendesk explore.

查看评论 · 已于 2024年9月05日 发布 · Kavi, Raghu

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Kavi, Raghu 进行了评论,

评论Creating dashboards

Walter Bellante - thank you for the update. When is the GA expected to be available as we are unable to schedule few of our critical reports ? Is there any way to go back the classic version of explore and schedule the reports?

查看评论 · 已于 2024年8月12日 发布 · Kavi, Raghu

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评论Creating dashboards

Hi Zendesk team - I still don't see scheduling option available in Explore Beta version - is this something yet to be launched? Please let me know. 

查看评论 · 已于 2024年8月08日 发布 · Kavi, Raghu

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评论Web Widget documentation

I am looking at ways on how to add a “privacy” note banner to my chatbot widget. Please suggest on how this can be done.

查看评论 · 已于 2024年7月10日 发布 · Kavi, Raghu

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评论Setting Guide roles and permissions

Ronald - thankyou . Using tags we were able to overcome the limitation of 50 orgs per user segment. 

查看评论 · 已于 2023年4月06日 发布 · Kavi, Raghu

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评论Setting Guide roles and permissions

Ronald - can you please feedback if the above workaround of using Tags has worked to overcome this hard limit restriction of 50 orgs per each user segment?

查看评论 · 已于 2023年3月30日 发布 · Kavi, Raghu

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评论Attachments and CCs

Hi Max McCal 

Are there any further updates on this topic of having true malware scanning made available on all attachments? Apart from using email channels we are using web widgets and web portal channels that allow our users to submit tickets. I am more interested to know by when we can expect this true malware feature made available.

查看评论 · 已于 2021年11月30日 发布 · Kavi, Raghu

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评论Publishing and sharing dashboards

Hi Thibaut

I also have the same problem. Even though I have added the tag as "Explore" it doesn't allow me to send the reports to share the dashboard.

查看评论 · 已于 2021年11月22日 发布 · Kavi, Raghu

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社区评论 Q&A - Help center and community

Hello Help desk team

 

Can someone guide me how to access my JS code to edit my attachment description field ? 

查看评论 · 已于 2020年8月05日 发布 · Kavi, Raghu

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