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iQmetrix
已加入2021年4月15日
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最后活动2022年8月03日
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When I start using the backup tool, it will back up about 20 articles before running into this error each time. Is this an known issue that you are aware of? I am using an Admin profile, running the app as an admin.
查看评论 · 已于 2022年8月03日 编辑 · iQmetrix
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I don't see a setting to make merge comments deselected by default as per the merge helpfile
'To hide merge comments from requesters, deselect Requester can see this comment for both merge comments. Admins can also set the default privacy for all ticket comments to make merge comments deselected by default.'
查看评论 · 已于 2022年7月06日 发布 · iQmetrix
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Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...
查看评论 · 已于 2021年9月23日 发布 · iQmetrix
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The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in. This link can also be shared and allows anyone to log in, as that original requester with no sign in. Can you still require sign in for answer bot suggestions and not include the embedded auth token?
查看评论 · 已于 2021年9月15日 发布 · iQmetrix
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If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be available to be reserved the call. This how most other phone systems work. We use this with Cisco all the time.
查看评论 · 已于 2021年4月28日 发布 · iQmetrix
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