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Tom Bradley

已加入2021年4月15日

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最后活动2025年1月09日

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Tom Bradley 进行了评论,

评论Measuring success

Is there any news when advanced functionality will be put back in?

 

In particular we would need the ability to track “Periodic Updates” based on internal notes.. this way Private or Internal tickets are still tracked and would require regular updates to be kept up to date.

 

Thank you

 

Tom

查看评论 · 已于 2025年1月03日 发布 · Tom Bradley

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社区评论 Feedback - Ticketing system (Support)

+1 here

 

Any news on when this might be coming?

查看评论 · 已于 2024年7月15日 发布 · Tom Bradley

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社区评论 Feedback - Chat and Messaging (Chat)

Another vote for this request.

Ideally the workflow would go

 

  1. End -user clicks the chat option in the Zendesk Chat Widget and sends a message
  2. Incoming message goes into a dedicated Slack Channel and Starts a thread
  3. When someone replies to the thread in Slack, the message is sent to the end-user
  4. If the end-user continues the conversation it is automatically sent to the Thread in slack

This is how many other services work with chat integrations - this would be extremely helpful as it doesn't rely on individuals having a webpage open all the time.

 

查看评论 · 已于 2022年1月26日 发布 · Tom Bradley

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Tom Bradley 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Another vote for this... basic auth really isn't very helpful any more. I need the ability to pass in a Bearer Token in the header.

 

Looking forward to an update on this from the zendesk team

查看评论 · 已于 2019年9月27日 发布 · Tom Bradley

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Tom Bradley 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

+1 for this request. I appreciate Ramin's reply but it really doesn't cover the use case as each of the alternatives have pretty big holes that don't solve the main problems.

Please please look into adding this feature, it is available in Zendesk Voice and it is problematic at the very least not having it here

 

Thank you

查看评论 · 已于 2017年1月16日 发布 · Tom Bradley

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Tom Bradley 进行了评论,

社区评论 Feedback - Help Center (Guide)

Hi Christian,

I would just like to add a +1 to this feature request. 

Anyone who see's a "follow" button on an article assumes that it will follow for any page updates (not just comments which aren't really used very often on KB articles)

Kind Regards,

Tom Bradley

查看评论 · 已于 2016年3月22日 发布 · Tom Bradley

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