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Tom Bradley
已加入2021年4月15日
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最后活动2025年1月09日
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Tom Bradley 进行了评论,
Is there any news when advanced functionality will be put back in?
In particular we would need the ability to track “Periodic Updates” based on internal notes.. this way Private or Internal tickets are still tracked and would require regular updates to be kept up to date.
Thank you
Tom
查看评论 · 已于 2025年1月03日 发布 · Tom Bradley
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Tom Bradley 进行了评论,
Another vote for this request.
Ideally the workflow would go
- End -user clicks the chat option in the Zendesk Chat Widget and sends a message
- Incoming message goes into a dedicated Slack Channel and Starts a thread
- When someone replies to the thread in Slack, the message is sent to the end-user
- If the end-user continues the conversation it is automatically sent to the Thread in slack
This is how many other services work with chat integrations - this would be extremely helpful as it doesn't rely on individuals having a webpage open all the time.
查看评论 · 已于 2022年1月26日 发布 · Tom Bradley
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Tom Bradley 进行了评论,
+1 for this request. I appreciate Ramin's reply but it really doesn't cover the use case as each of the alternatives have pretty big holes that don't solve the main problems.
Please please look into adding this feature, it is available in Zendesk Voice and it is problematic at the very least not having it here
Thank you
查看评论 · 已于 2017年1月16日 发布 · Tom Bradley
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Tom Bradley 进行了评论,
Hi Christian,
I would just like to add a +1 to this feature request.
Anyone who see's a "follow" button on an article assumes that it will follow for any page updates (not just comments which aren't really used very often on KB articles)
Kind Regards,
Tom Bradley
查看评论 · 已于 2016年3月22日 发布 · Tom Bradley
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