Marty

When creating a side conversation from the context panel it should be a pop-out window. This so you have more space to view what it is you write as the space today is very limited.

The small space that side conversation lives in becomes a big problem when you work on a laptop and handle images. 

Something really missing now when side conversations is part of the context pannel is a “pop-out” button. 

On small laptop screens the side conversation area is very limited and a pop-out to a bigger screen as when side conversations was part of the top panel is very much needed.

There should be an option to disable this. As I customer I should be in control of what gets blocked and not. 

If an end-user exists in Zendesk that users emails should never go into suspended tickets. Active end-users should always be exempt.

Anunay Sinha how about the possibility to delete only attached files to tickets so that metadata is still saved for year over year reporting?

Attachments takes up a lot of space but I don't want to delete the whole ticket just because a customer has included attachments. 

Side conversations is the best feature that Zendesk has introduced in a very long time. That we can't report on it feels like a strange short coming. 

I have no idea if we are handling 10 och 10.000 side conversations wich creates a blindspot in reporting.

Mary O'Neill it's very important for us that the standard functionality allows for only deleting attachments(file storage) and not whole tickets. As you can see we have a lot of space left for tickets and want to keep the statistical data and not lose it just because tickets needs to be deleted.

Hi,

Would it also be possible to add a function to only delete attachments and not the ticket?
For us we want to keep the tickets for statistical data but remove all attached files.

This function would also help with storage.

Best Regards,
Martin

It would be great to add "allowed email addresses for brands" to this app.

Not only limit on groups, as agents can be part of multiple groups, but also connect it to brand for New tickets.
Maybe a warning if trying to send an email using an address that is not linked to that brand.

What happens sometimes with multiskilled agents is that they forget to change the address when creating a New ticket. Resulting in sending the email from the wrong brand.

This is only a problem when creating new tickets, received ones will default be the correct address.

Time to add all holidays for next year and once again I find myself dreaming of an option to make certain days reaccuring.

I have now added 1st January as a holiday for 5 markets for the last 4 years. I hope and dream that this is the last year nad that next year we can have a function in Zendesk to add reaccuring holidays - please -.

Over a year now since this was reported as "it's getting close" by Zendesk product manager.

Any updates? It must be much much closer now?