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Peter Hur

已加入2021年4月15日

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最后活动2021年10月22日

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Could Zendesk please create an option to Pause SLA when the ON-HOLD status is applied?

  • A nice way would be a switch, to turn on On-Hold pauses SLA just like Pending does.
  • A simple way would be to Pause SLA when a Specific Tag is added, and Unpause when that Tag is removed

Anyway to do this currently?

I thought of a potential semi work-around. When a specific Tag is added, it changes the ticket's current SLA to another SLA. However, I think this would create more issues because it isn't pausing SLAs, it is removing it from the SLA and applying another one. 

查看评论 · 已于 2018年10月25日 发布 · Peter Hur

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