Bjørn Hildgaard Andersen

We are using Zendesk for several purposes. One is to catch virus alerts from defender-noreply@microsoft.com. But those tickets are being suspended immediately. I have made a trigger, adding at tag to the tickets and assign them to a group. But that dosent help. Is there a way to avoid ticket suspension for tickets received from a particularly email adresse? 

This post is almost 3 years old. As far as i can se, it's stil not possible to ad a public or privat comment by trigger. This could be very usefull, both on new and open tickets.