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Zendesk Admin (Light Agent)
已加入2021年4月15日
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最后活动2021年10月27日
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的最新活动 Zendesk Admin (Light Agent)
Zendesk Admin (Light Agent) 进行了评论，
Yes to all of this!
Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team troubleshoot issues. Win, win!
查看评论 · 已于 2020年4月27日 发布 · Zendesk Admin (Light Agent)
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Zendesk Admin (Light Agent) 进行了评论，
We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and there is no flag on their comment as to why it is internal either. I haven't seen much benefit to this feature. Having a way to switch their comments to public would be SUPER helpful.
查看评论 · 已于 2019年8月26日 发布 · Zendesk Admin (Light Agent)
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