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Adarsh Shet

已加入2021年4月15日

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最后活动2021年10月27日

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Adarsh Shet 进行了评论,

评论Ticket basics

Is there any recent change in the problem and incident ticket, i see comments made in the problem ticket is automatically get commented in the incident ticket as an internal comment? which was earlier only during solving the problem ticket. 

查看评论 · 已于 2021年8月26日 发布 · Adarsh Shet

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Adarsh Shet 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi Team,

When I create a ticket using this app, the child ticket will not have pictures copied from comments instead it copies the HTML link of the picture. Does any setting need to change to copy pictures from parent ticket instead HTML link page of the picture?

Thanks

Adarsh 

查看评论 · 已于 2019年6月11日 发布 · Adarsh Shet

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Adarsh Shet 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi Team,

How to make this app to pick the form(Ticket Form) which I have created instead of the default form. Its as of now taking default form. I want to make this happen to show the Problem(newly created) form instead question(Defaulted) form.

And also the order of the feilds are scattered, Its not in in the order which form is created. Do i need to change anything so that the form feilds will be in order.

 

Thanks in advance.

查看评论 · 已于 2019年4月26日 发布 · Adarsh Shet

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