Rox Wong

It appears that the blocklist (reject:qq.com) no longer blocks emails from qq.com. Several such emails have been received in the past few days, such as ken22@vip.qq.com.

I completely agree with the idea that Zendesk should give notifications to everyone, no matter what plan they have. It's pretty clear that Zendesk should automatically tell users when they get a new ticket or when a ticket they're working on gets updated. This should be a basic feature. It helps people work better and respond quickly to clients without needing to keep checking the main screen.

It's important that these notifications happen inside Zendesk, not through emails. After all, the reason we use Zendesk is to keep all our communication in one place and make things easier. Email notifications would make it more complicated.

Also, I do not want to install third-party apps for this notification feature, so please don't tell me it's available at a cost.

Thanks.

Hi Siket,

Our Zendesk is now showing the subject name of the ticket and not the requester's name. This change was made last week.

Hi,

We are noticing when copying text and pasting them into the Internal Note or Public Reply field, some text will automatically be italic. This happens when we Ctrl+V or right-click to display the context menu and click on Paste as Plain text.

If you copy and paste the following as plain text into the internal field:

rft.epage=1191&
rft.volume=20&
rft_id=info:doi/10.1111/resp.12620&
rfr_id=info:sid/wiley&
rft.jtitle=Respirology&
rft.genre=article&
rft.issue=8&
url_ver=Z39.88-2004&
rft.date=2015&
rft.spage=1182&

The following two lines of text will become italics:

rft_id=info:doi/10.1111/resp.12620&
rfr_id=info:sid/wiley&

Can you please advise how we could prevent this from happening? This also happens when you copy it from Windows NotePad and NotePad++.

Thanks,
Rox

Same here. Any update on this? 

Hi all,

We have a separate system that manages student enquiries called LibAnswers. The initial email comes into our Zendesk and any responses between the librarian and student on LibAnswers will automatically generate a new ticket into Zendesk. 

These tickets use the same subject title beginning with "[Email a librarian] Unable to find items". I have also verified the LibAnswers email address and added "suppress_initial_notification" to the tag.

Can someone please advise how we can avoid this problem and add any correspondence between the Librarian and the student on LibAnswers to the initial Zendesk ticket?

Thanks,
Rox

Hi,

Does anyone have a solution to prevent email.netsuite.com from entering the Suspended tickets folder? Or a trigger or rule that sends notifications for important emails such as invoices?

Thanks,
Rox

Sorry, but this is becoming a nuisance.

When can this be fixed?