Jon Hall

+1 for attachment control. You can do it in Zopim chat, just not the main tool. Not having this feature entails security risk or limitation of functionality if switched off. 

If this is on roadmap should be possible to share an ETA?

A potential interim solution could be to add the ability for non-admin role to set agents to 'unavailable' status in talk (as a designated role permission setting). Admin role in tools is typically segregated for system wide config or high security tasks.

To have the ability to force agents to 'unavailable' status in talk is useful, but to have it at admin level only either means admin needs to be available 24/7 or create a potential security risk in providing admin status to non 'admin' users.