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Andy Dyer

已加入2021年4月15日

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最后活动2022年3月16日

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的最新活动 Andy Dyer

Andy Dyer 进行了评论,

评论Viewing and using dashboards

This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.

查看评论 · 已于 2022年3月16日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

Is anyone else seeing higher rates of bad ratings now?  The last couple of weeks are 2x normal and there is no obvious explanation.  It does seem like this problem happens inconsistently almost.

查看评论 · 已于 2021年12月06日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

评论Live chat agent guide

Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever.  With agent workspace when you're purposely not on chat, like a supervisor, those messages pop up all day

查看评论 · 已于 2021年10月11日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

评论Service Level Agreements (SLA), macros, and CSAT

We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.

查看评论 · 已于 2021年1月26日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

社区评论 Q&A - Reporting and analytics

Following as I have same issue

查看评论 · 已于 2018年12月12日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

社区评论 Feedback - Voice (Talk)

+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available

查看评论 · 已于 2018年9月27日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

社区评论 Feedback - Ticketing system (Support)

We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply.  Even when we set it to Pending, it still is waiting for our reply instead of "periodic update".

查看评论 · 已于 2017年12月20日 发布 · Andy Dyer

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Andy Dyer 进行了评论,

社区评论 Feedback - Chat and Messaging (Chat)

+1 would love to be able to change status either from Agents page or the "view all" team members.

It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible.  We've found that idle time doesn't work for us when we're chatting from Zendesk, lots of accidental logouts.

查看评论 · 已于 2017年12月20日 发布 · Andy Dyer

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