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Stefan Jonsson
已加入2021年4月15日
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最后活动2022年2月01日
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的最新活动 Stefan Jonsson
Stefan Jonsson 进行了评论,
Currently, we allow all signed-in users to access the Help Center. Mainly so they can see their open support tickets and create new ones.
We're thinking about enabling the Gather/Community feature as well, but I would like to limit it to only a subset/segment of our customers.
In the page hc/admin/general_settings there's a setting called "limit to user segment" that limits the entire help center to a user segment of my choice.
I would like to have the same option for the Community. Is that possible in any way?
The option described by @... above does not restrict access to the Community, only to the topics in the Community. So with that solution, anyone could access the Community but would be limited in what they see. That's not what I want.
查看评论 · 已于 2021年5月12日 发布 · Stefan Jonsson
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Got an error message in Slack saying "The configuration for this integration is incomplete. Please contact your admin to resolve the issue."
I managed to solve the issue by going through the installation once again. I suggest you add a section on how to solve issues with the integration as searching for this error message gave no hits.
查看评论 · 已于 2021年3月26日 发布 · Stefan Jonsson
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Got this reply from Zendesk earlier (slightly edited to remove some account details):
"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you will see the EC5 errors if your network has not been configured appropriately for Talk. If you do not use or want a Talk Lite subscription, you will need to update your subscription. If you do wish to use the Talk Lite subscription, then you may need to check your network configuration settings."
After removing the free Talk agents from our subscription, the problem disappeared for us.
Hope this helps anyone out there =)
查看评论 · 已于 2020年1月23日 发布 · Stefan Jonsson
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Stefan Jonsson 进行了评论,
Stefan Jonsson 进行了评论,
+1 to this request and also the possibility for us to either whitelist users/domains or manually make the comment public.
See my comments on this matter here:
https://support.zendesk.com/hc/en-us/articles/203661606/comments/360002902633
...and here:
https://support.zendesk.com/hc/en-us/articles/203661606/comments/360002928993
...and Zendesk's response here:
https://support.zendesk.com/hc/en-us/articles/203661606/comments/360002932573
查看评论 · 已于 2019年9月16日 发布 · Stefan Jonsson
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