Jesse Marion

YES PLEASE!!! 

*Updated* HI @... Thank you for this article, I am experiencing an issue getting the notifications into slack which I am hoping you can help me out.

Objective: send Slack Notification for tickets with High or Urgent priority to the assignee when end-user has replied to a ticket.

I tested the Extension and received the notifier via my personal slack DM/Channel, my test ticket will send directly to me if the ticket has a MEET any condition of Assignee is Jesse Marion

Is there any rule/code that can DM the assignee of a ticket when the end-user replies on a ticket with Urgent/High priority? @Slack_user or something?

We desperately need a solution for this - we deal with photo's from customers every day and HEIC format is more common lately. I haven't been able to find any supported apps for this either.

Cheers

Upvote this! such a simple request