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Yaakov Simon's Avatar

Yaakov Simon

已加入2021年4月15日

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最后活动2024年7月16日

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的最新活动 Yaakov Simon

Yaakov Simon 创建了一个帖子,

帖子 Discussion - Tips and best practices from the community

We're looking into using a Zendesk app to translate articles in our Help Center.

 

Does anyone have experience with apps or vendors that they can recommend?

 

Thanks!

已于 2024年7月16日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1 Please add the ability to customize the Follow email templates

查看评论 · 已于 2024年4月11日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

社区评论 Feedback - Help Center (Guide)

Any updates?

查看评论 · 已于 2024年1月16日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

评论Working with articles in the knowledge base

Please list the supported file types for replace media.

It would be really great if you support TXT and CSV files

查看评论 · 已于 2023年10月01日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

评论Working with articles in the knowledge base

There are self-referential links in the article:

For information about attaching media to articles, see Attaching media to articles.

Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media

查看评论 · 已于 2023年9月19日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

评论Working with articles in the knowledge base

When you use the Replace media option, does the URL for the attachment stay the same?

Can I change the file name?

For example, if I have PDF v1.1, and now I want to replace it with PDF v1.2

  • Can I replace the media with the new file name?
  • When I replace the media with v1.2 - does the URL stay the same? (maybe a customer wants to run a script with the URL)

查看评论 · 已于 2023年9月04日 发布 · Yaakov Simon

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Yaakov Simon 创建了一个帖子,

帖子 Feedback - Community Forums (Gather)

We need to customize the emails that are sent out for the Gather module, and to respond to posts via email.

These are critical and basic functionalities that we need on a daily basis. When are you planning to support email features for Gather?

已于 2020年1月21日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Without this basic functionality, it is very difficult to use Gather in our organization.

What is the ETA to provide this feature?

查看评论 · 已于 2020年1月21日 发布 · Yaakov Simon

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Yaakov Simon 进行了评论,

社区评论 Feedback - Community Forums (Gather)

Any updates? We really need Zendesk to improve the functionality of this feature.

查看评论 · 已于 2020年1月12日 发布 · Yaakov Simon

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