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Kelly Johnson
已加入2021年4月15日
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最后活动2021年10月26日
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的最新活动 Kelly Johnson
Kelly Johnson 进行了评论，
Will this include historical data that shows the number of calls waiting in queue either on-hold or waiting for a callback for queues? I'm looking for analytics against the highest points of the day for call volumes. For example, we can say things like "yesterday we hit the ceiling of 50 calls waiting 37 times" etc.
Also, I would like to know the historical information of calls outside the "open" queue time. SO our queue opens at 7am - but how much are people calling before the 7am opening and after 4pm closing?
查看评论 · 已于 2021年8月13日 发布 · Kelly Johnson
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Kelly Johnson 进行了评论，
I would like to see this as well. This could show us how many people were logged in at any given interval AND available to accept an inbound call. It would be very helpful in figuring out where we are having capacity issues.
查看评论 · 已于 2021年2月04日 发布 · Kelly Johnson
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