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Tracy Scobba
已加入2021年4月15日
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最后活动2024年4月25日
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Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?
查看评论 · 已于 2022年10月28日 发布 · Tracy Scobba
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Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.
查看评论 · 已于 2021年11月03日 发布 · Tracy Scobba
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What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.
查看评论 · 已于 2021年10月27日 发布 · Tracy Scobba
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We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.
查看评论 · 已于 2019年5月20日 发布 · Tracy Scobba
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