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Tracy Scobba

已加入2021年4月15日

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最后活动2024年4月25日

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评论Business rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

查看评论 · 已于 2022年10月28日 发布 · Tracy Scobba

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评论How to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

查看评论 · 已于 2021年11月03日 发布 · Tracy Scobba

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评论How to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

查看评论 · 已于 2021年11月03日 发布 · Tracy Scobba

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评论How to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

查看评论 · 已于 2021年10月27日 发布 · Tracy Scobba

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社区评论 Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

查看评论 · 已于 2021年1月13日 发布 · Tracy Scobba

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社区评论 Feedback - Ticketing system (Support)

Me too.

查看评论 · 已于 2020年7月22日 发布 · Tracy Scobba

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社区评论 Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

查看评论 · 已于 2019年5月20日 发布 · Tracy Scobba

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