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Sandra M

已加入2021年4月15日

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最后活动2021年10月27日

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Sandra M 进行了评论,

社区评论 Feedback - Help Center (Guide)

Thanks for the update, although this was promised to be in the roadmap 2 years ago so having to wait another 9 months is not really acceptable.  The current solution is not scalable for multi white-label brands

查看评论 · 已于 2018年6月14日 发布 · Sandra M

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Sandra M 进行了评论,

社区评论 Feedback - Help Center (Guide)

+1 have multi brands with whitelabel products, helpcenters are almost identical but need to be branded differently just need to copy one helpcenter to another brand and make a few changes here and there.  Really need this to prevent overload of work

查看评论 · 已于 2017年4月12日 发布 · Sandra M

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Sandra M 进行了评论,

社区评论Discussion - Zendesk on Suite best practices

Hello

We do not currently use the "Play" button but might consider doing so...  Some questions

1) This only looks at "unassigned" tickets -> if one agent has more open tickets than another, is this taken into account in any way

2) We have some different language skills in our team, everyone speaks English but some Spanish and others French...  These need to be "cherry picked" how does this system take skills into account?

3) Lunch...  If a team member stops for launch how do they stop the flow of tickets...

Thanks

 

查看评论 · 已于 2016年7月13日 发布 · Sandra M

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