最近搜索

没有最近搜索

Nallian support's Avatar

Nallian support

已加入2021年4月15日

·

最后活动2021年10月22日

关注

0

关注者

0

活动总数

2

投票

0

订阅

1

活动概览

的最新活动 Nallian support

Nallian support 创建了一个帖子，

帖子 Feedback - Ticketing system (Support)
Create a trigger based on the condition if a CC matches some emailaddress

 

Dear,

 

This is a product request regarding https://support.zendesk.com/hc/en-us/community/posts/115001252648-Trigger-for-CC-user

 

in short:


I would like to create a trigger based on the condition if a CC matches some emailaddress.


Example:
If a ticket contains john.doe@mail.com in CC => assign the ticket to a certain group.

We forward emails from our support email-address to our zendesk support email-address. In this case our support email-address is added as CC in the ticket. Based on this CC we would like to create a trigger to automatically send the ticket to a specific group.

 

Thanks in advance!

Best regards,

Ruben

Nallian Support

已于 2019年7月22日 发布 · Nallian support

24

关注者

30

投票

19

评论