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David

已加入2021年4月15日

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最后活动2022年5月17日

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David 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Thanks Andrew, in the end I did use Chris' code, and it came out well, other than that extra positive-vote-hidden-image-link. It didnt appear in the email and instead i saw the ugly icon for the image that cannot be found.

Do you guys think it would work the same if I put style="display:none" in the HTML?

查看评论 · 已于 2019年3月06日 发布 · David

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社区评论 Discussion - Tips and best practices from the community

Hi, and thanks for this!

 

I did a bit of tweaking to the updated code, but now I see that there is an extra that appears in the email itself, even though I thoroughly checked the code and there is no such .

 


















SatisfiedNot Satisfied

 

Any ideas?

查看评论 · 已于 2019年3月05日 发布 · David

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社区评论 Feedback - Ticketing system (Support)

Ok, that's quite clear.

 

However, seems like if it's causing problems then I can just deactivate the trigger/automation and then it will all revert to working fine, no?

 

查看评论 · 已于 2019年3月05日 发布 · David

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David 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Thanks Graeme for pointing that out!

 

I was under the impression that this was actually encouraged by Zendesk, being promoted into an article, albeit due to their inability to provide this feature built-in.

 

查看评论 · 已于 2019年3月05日 发布 · David

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社区评论 Discussion - Tips and best practices from the community

Where and in what format does the video need to be stored in order to be able to embed it like this?

 

查看评论 · 已于 2017年8月15日 发布 · David

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社区评论 Q&A - Help center and community

works great, thanks! and it's also a better solution for me because I have 2 languages, and this enables me to use Dynamic Content

 

查看评论 · 已于 2017年4月30日 发布 · David

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社区评论 Q&A - Help center and community

This is from after I clicked "Preview"

查看评论 · 已于 2017年4月30日 发布 · David

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David 进行了评论,

社区评论 Q&A - Help center and community

Hello Customer Support Theme,

 

I'm afraid the code you provided is not working for me. I placed it at the end of the code in the JS tab, as you suggested.

Also, I see that the screenshot doesn't contain all the code you provided in the post.

查看评论 · 已于 2017年4月30日 发布 · David

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社区评论 Q&A - Help center and community

Hi Diziana,  it would be great if you could post a code snippet, something I could just copy and paste in.

Thanks!

查看评论 · 已于 2017年4月30日 发布 · David

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David 创建了一个帖子,

帖子 Q&A - Help center and community

I would like to reword the heading. I see that it is represented by the {{recent_activity}} placeholder. How do I change this text, and other text that is brought by these placeholders?

已于 2017年4月26日 发布 · David

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