最近搜索
没有最近搜索
Filippo Dell'Anno
已加入2021年4月15日
·
最后活动2024年9月17日
关注
0
关注者
0
活动总数
9
投票
0
订阅
6
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Filippo Dell'Anno
Filippo Dell'Anno 进行了评论，
Hello,
I totally agree with my colleagues.
This change is not intended for anyone who uses Zendesk primarily or just for messaging.
This, more than an improvement, seems like a regression for those who do not use multichannel.
I am very disappointed that we are forced to go through this change, it is not intuitive at all and for our business model, the speed of response is lost. I prefer not to mention the visual part...
查看评论 · 已于 2022年8月22日 发布 · Filippo Dell'Anno
0
关注者
2
投票
0
评论
Filippo Dell'Anno 进行了评论，
Hi Chandra,
Thank you, you guys make our work life easier :)
查看评论 · 已于 2022年1月28日 发布 · Filippo Dell'Anno
0
关注者
0
投票
0
评论
Filippo Dell'Anno 进行了评论，
Hi,
Could you please help me creating a view showing on average, the percentage of touches used to solve a ticket? For instance: in the last month we had on average 1,7 Touches in solved tickets.
I am struggling a bit to find the solution.
Thank you.
查看评论 · 已于 2022年1月27日 发布 · Filippo Dell'Anno
0
关注者
0
投票
0
评论