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Jonathan

已加入2021年4月15日

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最后活动2024年9月06日

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Jonathan 进行了评论,

评论Ticket customization

Does zendesk have any plans for introducing a concept of a parent form?
Adding a new ticket field and conditions to each and every form we have when we realize we want to track more information,  is a burden that could be avoided if we had a parent form that every other form inherited from. 

查看评论 · 已于 2024年9月06日 发布 · Jonathan

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社区评论 Q&A - Help center and community

Instead of suggesting that we do custom javascript is it possible zendesk make a change to the search helper?
https://developer.zendesk.com/api-reference/help_center/help-center-templates/helpers/#search-helper

providing a filter option for either : unified,  knowledge_base, or community
linking the user directly to http:///hc/en-us/search?filter_by=&query=" so we can default to showing knowledge_base articles but easily provide the option for community as well. 

A workaround I found was to create the following in order to override the searches default functionality.

 const manuallySearch = (event) => {
    event?.preventDefault();
    event?.stopPropagation();
    let query = document.getElementById('query').value;
    window.location.replace(`${window.location.origin}/hc/en-us/search?query=${query}&filter_by=knowledge_base&utf8=✓`);

    return false;
};

$(() => {
    let form = document.getElementsByClassName('searchbox_classname')[0];
    form.removeAttribute('action');
    form.addEventListener('submit', manuallySearch);
    form.addEventListener('keydown', (event) => event.key === 'Enter' && manuallySearch(event));
});

查看评论 · 已于 2024年8月13日 编辑 · Jonathan

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评论Single sign-on

Can we update the End users alias via the SSO JWT flow? 

It allows for updating any custom field but since the Alias isn't custom it's almost the only thing the documentation is missing.

 

查看评论 · 已于 2021年7月28日 发布 · Jonathan

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评论Business rules

Is there a way to get the id of the linked ticket (problem ticket) as a placeholder?

feels like an oversite if we can access custom fields but not an existing zendesk field to get data

查看评论 · 已于 2021年3月30日 发布 · Jonathan

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社区评论 Q&A - Help center and community

Hi @...

Unfortunately not that I've found, at least not without more effort than you should have to put in.

You could take the ticket id from the URL and do an api call to get the details of it and you'd know what form it came from .

Liam, you can use the If statement Jessie just uses and instead of changing the color do:
window.location.href = 'wherever/you/want/to/go'

查看评论 · 已于 2020年3月23日 发布 · Jonathan

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社区评论 Q&A - Help center and community

The original fix answered for changing CSS appears to be broken as of the past few days. 

.notification-notice
selector no longer works.

Zendesk seem to have changed something with this notification for whatever reason.
(i don't know why they're made changes effecting non coppenhagen default themes but whatever)
 
suggest using this css selector instead:
div[data-test-id="notification"]
 
 

查看评论 · 已于 2020年2月10日 发布 · Jonathan

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