Seth

Are there any plans to add this feature or has it been shelved for now?

Thanks for the link, Amy.

Sorry for the duplicate thread, didn't see that when I searched.

I agree, Thomas.

I work in support for NewBlueFX and pretty much live in Zendesk.  I've been really loving all the recent new features/optimization.

My only big suggestion is being able to drag and drop ticket tabs to reorder them as needed.  This can be really frustrating sometimes when I have 10+ tabs open and just want to move up one ticket because I need to go through and close all/most of my tabs and then reopen them in the order I want.  I run into this a few times a day on average.