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Betty

已加入2021年4月16日

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最后活动2024年10月07日

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的最新活动 Betty

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评论Ticket management

Many of our Views are assigned to different groups. Does the “Who has access” option affect the nesting functionality i.e. “Who has access” MUST be “Any Agent”?

 

查看评论 · 已于 2024年10月07日 发布 · Betty

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评论Ticket management

Any plans to add Settings for the Interaction History? Archived tickets are still a part of the user's history and it would be great to see it all in one place. 

查看评论 · 已于 2024年8月12日 发布 · Betty

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社区评论 Feedback - Ticketing system (Support)

Great, I'll take a look at this. Thank you and sorry for the late reply.

查看评论 · 已于 2024年8月08日 发布 · Betty

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社区评论 Feedback - Ticketing system (Support)

Is this something that might be on the roadmap soon?

查看评论 · 已于 2024年8月08日 发布 · Betty

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Betty 进行了评论,

评论Ticket management

We have one Zendesk instance that covers six brands. Is there a way to separate the suspended tickets per brand, or edit the view to add a formatting option to filter by brand? 

查看评论 · 已于 2024年8月05日 发布 · Betty

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社区评论 Feedback - Help Center (Guide)

I agree. As we have agents worldwide, this would increase efficiency with solving tickets without waiting for confirmation from management if they cannot find the right internal articles/documentation. 

查看评论 · 已于 2024年7月10日 发布 · Betty

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社区评论 Feedback - Ticketing system (Support)

With multiple brands, searching for Macro title keywords isn't enough, as the agent would need to know the titles of all to begin with. When will there be a way to search using a keyword from the Macro body/description (not title)?

查看评论 · 已于 2024年5月16日 发布 · Betty

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社区评论 Feedback - Ticketing system (Support)

Thank you Au Finh. We are awaiting this feature to become available to Enterprise users, rather than pay for an additional app, so I appreciate your help but not what we're looking for atm. 

查看评论 · 已于 2024年5月14日 发布 · Betty

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社区评论 Feedback - Ticketing system (Support)

Is this available yet? To auto merge using Triggers or Automation?

查看评论 · 已于 2024年5月13日 发布 · Betty

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评论Help with bots and automation

Any updates on when/if the Zendesk Answer Bot will allow us to add a stage/step to link to forms? We do not currently use the “Transfer to Agent” stage/step, as we work remotely and have a small team. Ideally, we would like all unresolved chats to lead to forms for ticket submission.

查看评论 · 已于 2024年4月02日 发布 · Betty

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