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Sujitha Pasupuleti
已加入2021年4月16日
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最后活动2023年2月14日
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的最新活动 Sujitha Pasupuleti
Sujitha Pasupuleti 进行了评论,
Hi,
I have the same question. Is it possible to define a time for when to auto assign tickets for a group? If the Agents are logging in early or working late they are being assigned with all new tickets. The first agent that logs in the morning is getting all the tickets.
Is there a way to report on how many tickets are being assigned and view the Agent status?
Thanks,
Sujitha
查看评论 · 已于 2022年11月29日 发布 · Sujitha Pasupuleti
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Sujitha Pasupuleti 进行了评论,
Do we have same setting for Sideconversations? The side conversations are not retainign the Rich content and the email looks wacky.
查看评论 · 已于 2022年4月27日 发布 · Sujitha Pasupuleti
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Sujitha Pasupuleti 进行了评论,
Hi Dave,
It allows to add multiple groups only if the users have access to Global views. It will not allow the user's to add multiple groups if they only have access to personal and group views.
It is the same thing with ordering the views. The user's should have the ability to reorder the views with in their groups and they don't necessarily need to have global views access
查看评论 · 已于 2022年4月21日 发布 · Sujitha Pasupuleti
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Sujitha Pasupuleti 进行了评论,
Sujitha Pasupuleti 进行了评论,
Not being able to limit what queries each user can see is creating a lot of problems and concerns form team members, The only way we can handle this is by disabling create query access. We have multiple teams and every team does their own reporting and they don't want others to see there reports. It gets out of control to maintain the queries as the no.of users increase. We should have an access function where every one cant create there own reports and queries and not shown to any one else unless it is shared.
We cant see personal dashboards but however we can still see personal queries which is fishy. They can not only see the queries but they can also edit any query on the tool
查看评论 · 已于 2020年7月24日 发布 · Sujitha Pasupuleti
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