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Deepa Daniels

已加入2021年4月15日

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最后活动2021年10月27日

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的最新活动 Deepa Daniels

Deepa Daniels 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Thank you Cale! 

Great to hear how you have made it work with an incoming phone call use case 

We are working on having the Knowledge Capture app available on new tickets without an internal comment. Stay tuned.

Best,

Deepa 

查看评论 · 已于 2017年9月04日 发布 · Deepa Daniels

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社区评论 Discussion - Tips and best practices from the community

Wow, thank you for sharing Andrew! 

查看评论 · 已于 2017年8月28日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Great insight Daniel, thank you for sharing! 

查看评论 · 已于 2017年8月23日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Interesting to hear about multi-language needs. Thank you for sharing Jacob! 

查看评论 · 已于 2017年8月23日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Feedback - Community Forums (Gather)

Thanks for your feedback and votes on this feature request. I want to be transparent and let you know that this isn't currently on the roadmap. 

With that said, I am reading and noting all of your votes and feedback so please continue to share it with us. 

查看评论 · 已于 2017年5月10日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Feedback - Community Forums (Gather)

Hi,

Thanks for the questions and interest. The ability to better manage and monitor community posts and comments is a need we are aware of. Unfortunately I can't give an ETA this. If you would like to share a bit more with me about your problems and needs I would appreciate that. 

  • Tell me about if/how you use content moderation feature now?
  • Why do you want/need to escalate every post/comment to a ticket? 
  • Tell me about your ideal workflow. If there were no limitation what would you like to have?

查看评论 · 已于 2016年8月24日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Feedback - Community Forums (Gather)

Hi there,

We are doing research to better understand the issues you face moderating and managing your Community, and how that impacts your workflow, community strategy and growth.

If you would like to give your feedback directly to the Product team and help us understand your use-case and needs, please fill out the form and we will be in touch.

http://goo.gl/forms/EV1fXX9tlPrjCu063
Thank you!

查看评论 · 已于 2016年6月09日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Feedback - Community Forums (Gather)

Hi everybody,

I can't give you an ETA but we are actively working to enhance functionality in Zendesk Community. We hear you and are aware that this functionality is a need. 

I hope to be the bearer of good news in the not too distant future. 

Best,

Deepa 

 

查看评论 · 已于 2016年3月18日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Feedback - Ticketing system (Support)

To clarify, what is being planned is the ability for end-users to CC's others via Help Centres "submit a request" web form, and also subscribe to organisation tickets in "My activities". Which should cover some of the use cases mentioned in this thread. It does not include agents adding end-users CCs via triggers and automations. 

@Joel, I apologize if my lack of clarity created false hope. 

Kr,

Deepa 

 

查看评论 · 已于 2015年8月17日 发布 · Deepa Daniels

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Deepa Daniels 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Thanks for your feedback and patience. Though its been a long time coming, there are currently some solutions in the works. I will be back with another update in the near future. 

查看评论 · 已于 2015年8月17日 发布 · Deepa Daniels

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