Steven Yan

Hi everyone, we don't have any specific plans around making survey sending frequency more flexible yet. Thanks for all the feedback that you've provided here. We are listening closely to this and other feedback in the product feedback forum around surveys in general.

We see clear groupings of feedback around sending flexibility (including ability to send outside of pure support interaction use cases), branding and theming, and the desire to extend the types of questions you can ask in a single survey. This is really helping us develop our opinion on how surveys might look in the future for Zendesk.