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Dawn Griffin

已加入2021年4月16日

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最后活动2023年5月22日

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Dawn Griffin 进行了评论,

评论Ticket customization

How do I delete a status that is no longer required?

查看评论 · 已于 2023年5月22日 发布 · Dawn Griffin

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社区评论 Q&A - Reporting and analytics

I have edited my previous post as I was using the wrong word. 

I'm not seeing the changes in Explore (I had said the Guide).

查看评论 · 已于 2022年4月01日 发布 · Dawn Griffin

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Dawn Griffin 进行了评论,

社区评论 Q&A - Reporting and analytics

Deleting the votes using the API does not change the Article Votes value in the Explore / Knowledge Base / Article Title.   

Also, deleted and creating a totally new Article with the same name does not change the Article Votes value in the Explore. This creates another fault, having an Article with no name listed in the Explore and showing a value for Views.  Information that is not useful.

So the Explore is not showing the same data that can be extracted using the API.

查看评论 · 已于 2022年4月01日 编辑 · Dawn Griffin

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Dawn Griffin 进行了评论,

社区评论 Q&A - Reporting and analytics

Can I change or reset the vote count?  If I have changed an article I only want to see the counts since the update, not all of the votes since the article was created. 

查看评论 · 已于 2022年3月30日 发布 · Dawn Griffin

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