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Mark Weissman

已加入2021年4月16日

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最后活动2023年7月12日

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Mark Weissman 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Hi Jennifer,

Is there an ETA for this amazing update?

查看评论 · 已于 2023年4月20日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This feature would be great. In the present version of ZD, in order for our users to view custom fields, they need to leave the ticket by going to the customer's profile and then scrolling down to fiend the custom field. 
Having the ability to do this from the context would be great!

Is there an updated ETA?

查看评论 · 已于 2023年4月20日 编辑 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Feedback - Ticketing system (Support)

You can add my vote as well!

查看评论 · 已于 2023年4月20日 发布 · Mark Weissman

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社区评论 Discussion - Tips and best practices from the community

Phoebe - 

Thank you, that worked!

Much appreciated!

查看评论 · 已于 2021年4月09日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Discussion - Tips and best practices from the community

It used to work for me. A user in our org was having trouble installing, so I uninstalled in order to screenshot step-by-step instructions and this happened. 

This installation works for exactly nobody. If this is your final answer, it would mean that you no longer support the Outlook plugin and you may want to remove any reference of it on your website. Zendesk advertises “Zendesk now integrates with Outlook.” https://www.zendesk.com/outlook/

查看评论 · 已于 2021年4月07日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Discussion - Tips and best practices from the community

When I try to install, I get the following error:

查看评论 · 已于 2021年4月01日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Discussion - Tips and best practices from the community

查看评论 · 已于 2021年3月04日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Feedback - Apps and integrations (Platform)

I'm also unable to install the add-in.

查看评论 · 已于 2021年3月04日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

@... I'm guessing it's possible, but to me, it's not worth the headache when I could use "Hi" for that 1 hour instead.

@... Try this, using {{GreetTime}} as a variable:

## This will set the greeting to "Good morning", "Hi", Good afternoon" or Good evening" based on EST
{% assign hour = 'now' | date:'%k' | plus: -5 -%}{{!
}}{% case hour %}{{!
}}{%- when < 11 %}{{!
}}{% assign GreetTime = 'Good morning' %}{{!
}}{% when 11 %}{{!
}}{% assign GreetTime = 'Hi' %}{{!
}}{% when 12 or 13 or 14 or 15 or 16 or 17 or 18 %}{{!
}}{% assign GreetTime = 'Good afternoon' %}{{!
}}{% else %}{{!
}}{% assign GreetTime = 'Good evening' %}{{!
}}{% endcase %}

查看评论 · 已于 2021年1月29日 发布 · Mark Weissman

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Mark Weissman 进行了评论,

社区评论 Q&A - Objects, workspaces, and rules

After a bunch of trial and error, I got the following:

Good {% assign hour = 'now' | date:'%k' | plus: -4 %} {% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %} {{ticket.requester.first_name}},

 

Here's how I understand the markup:

{% assign hour = 'now' | date:'%k' | plus: -4 %}

converts the word "hour" into a number.  That number is the current hour, based on a 24 hour clock:

'now' will pull up the time when used before "| date:"

Adding " '%k'  " will make it only show the hour

Adding "| plus: -4 " will subtract 4 hours from the previous number. This is because my time zone is GMT -4.

 

(As Graeme Carmichael wrote:

"This is the hour of day {{hour}}"

Put {{hour}} in under your code to see the number that shows up.)

At this point it's a simple if statement.

{% if hour < 12 %} morning {% elsif hour < 16 %} afternoon {% else %} evening {% endif %}

查看评论 · 已于 2018年8月15日 发布 · Mark Weissman

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