最近搜索
没有最近搜索

Jackie
已加入2021年4月16日
·
最后活动2021年10月22日
关注
0
关注者
0
活动总数
11
投票
3
订阅
3
活动概览
标记
文章
帖子
社区评论
文章评论
活动概览
的最新活动 Jackie
Jackie 进行了评论,
Sorry another question. Is there a way of showing this result as a % average for a group? I have filtered for the group I need, but cannot seem to get an average % of agent public comments for the group or per agent.
Thanks in advance for your help
查看评论 · 已于 2021年5月07日 发布 · Jackie
0
关注者
0
投票
0
评论
Jackie 进行了评论,
0
关注者
0
投票
0
评论
Jackie 进行了评论,
Hi I have a query about what counts as an agent comment. Is this just public agent comments or would it include internal comments too?
Thanks
查看评论 · 已于 2021年5月06日 发布 · Jackie
0
关注者
0
投票
0
评论
Jackie 进行了评论,
We have an app that adds "keywords" to our tickets, which is turn create tags. I need to be able to show when tags were added and how many per week/month etc. I am so close - I have the attribute renamed to match the data the agents put in the app, but the metrics give me repeat data if tickets are updated or solved multiple times (which due to the way we work can happen.
For example, I need Week 1 - these are the tags that were added to your tickets and this is how many times each one was used that week - then same for Week 2, 3, etc... and in theory each tag should only show up and be counted in the week it was actually added. Not even sure if that makes sense...
查看评论 · 已于 2021年2月22日 发布 · Jackie
0
关注者
1
投票
0
评论