最近搜索


没有最近搜索

Jiri Fait's Avatar

Jiri Fait

已加入2021年4月15日

·

最后活动2024年4月03日

关注

0

关注者

0

活动总数

68

投票

16

订阅

36

活动概览

的最新活动 Jiri Fait

Jiri Fait 进行了评论,

评论Ticket basics

It would be nice to have an option to search for tickets by commenter and specify if we want to see tickets where the commenter used public or private comment. If I search for tickets by commenter - eg commenter:"john doe" then I have to go ticket by ticket to see which ones are public. Filtering this out would help. Thanks

查看评论 · 已于 2024年4月03日 发布 · Jiri Fait

0

关注者

0

投票

0

评论


Jiri Fait 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Again, 4 year old feature request that has not been implemented. The action "Unshare ticket with..." in macros, triggers and automation is really needed. Can Zendesk devs bear this in mind?

查看评论 · 已于 2024年3月13日 发布 · Jiri Fait

0

关注者

0

投票

0

评论


Jiri Fait 进行了评论,

评论Setting up your email channel

Hi, is there a way how to unlink/disconnect external email address when we want to connect it to other brand? For external addresses there is no Delete option and if I go to the Edit options and want to change the brand nothing happens after clicking on Save.

查看评论 · 已于 2024年3月12日 发布 · Jiri Fait

0

关注者

0

投票

0

评论


Jiri Fait 进行了评论,

评论Using email in Sell

Is there anything like this in ZD Sell as well?

查看评论 · 已于 2024年1月22日 发布 · Jiri Fait

0

关注者

0

投票

0

评论


Jiri Fait 进行了评论,

评论Security and user access in Zendesk Support

Please do enrich the filter options. Plus it would be more than nice to be able to filter it by product (Support, Guide, Gather, and especially Sell) - Sell has no audit log, it would be very nice to trace back who made certain changes. 

查看评论 · 已于 2023年12月06日 发布 · Jiri Fait

0

关注者

0

投票

0

评论


Jiri Fait 进行了评论,

评论Ticket automation and collaboration

Hi, the Summarize button in the banner that appears at the top of the ticket still does not work. 

It would be very nice if there was a way how to get rid of this panel as it only occupies space...

 

查看评论 · 已于 2023年7月19日 发布 · Jiri Fait

0

关注者

1

投票

0

评论


Jiri Fait 进行了评论,

评论Ticket automation and collaboration

Hi, clicking on Summarize button in the banner that appears at the top of the ticket does not do anything. The only way how to summarize a conversation is the second option - open Intelligence section in the context panel and click Generate summary. 

What exactly is supposed to happen when clicking on Summarize button in the banner? Where should the summary be displayed? If in the Intelligent section then there is nothing.

查看评论 · 已于 2023年6月14日 发布 · Jiri Fait

0

关注者

2

投票

0

评论


Jiri Fait 进行了评论,

社区评论 Feedback - Help Center (Guide)

Definitely +1 from us. We have over 20 brands and would really appreciate this.

查看评论 · 已于 2023年6月01日 发布 · Jiri Fait

0

关注者

5

投票

0

评论


Jiri Fait 进行了评论,

社区评论 Feedback - Ticketing system (Support)

This one is a MUST! Please do consider implementing this option asap. You say "This request is one that the product manager is highly aware of" - he/she has been aware of it for approx. 4 years now and still not update. From as developer point of view I don't think this feature is so difficult to add. JFYI we are aware of the dropdown that shows Assigned, Requested and CCed tickets in agents profile, but a view would be much easier option for our agents. Thanks.

查看评论 · 已于 2023年2月23日 编辑 · Jiri Fait

0

关注者

2

投票

0

评论


Jiri Fait 进行了评论,

评论Ticket management

Hi,

can an end-user see his archived tickets somehow in his profile in the help center?

As far as I know they are not able to see their tickets older than 120 days in their HC profile, correct?

查看评论 · 已于 2022年10月17日 发布 · Jiri Fait

0

关注者

0

投票

0

评论