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Amanda Black

已加入2021年4月16日

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最后活动2022年2月11日

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的最新活动 Amanda Black

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评论Setting Guide roles and permissions

Noelle Cummings when viewing article settings, you can change the "Visible to" to be "Everyone". This would give access to anyone regardless of sign in status. :)

查看评论 · 已于 2022年2月11日 发布 · Amanda Black

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社区评论 Feedback - Chat and Messaging (Chat)

Agreed - need this. I feel like it should go without saying why this would be needed to be controlled from an admin perspective. Especially as there is not a single agent that wants or needs these notifications as all of the offline messages show up in Zendesk Support and are sorted as needed via triggers. The notification feature in the Chat Dashboard isn't even a needed feature unless using Chat only.

查看评论 · 已于 2020年11月17日 发布 · Amanda Black

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社区评论 Feedback - Reporting and analytics (Explore)

I agree. I just finished making a new dashboard and I set the dates as I did in insights and was not pleased to realize it doesn't save the set date ranges. 

 

Any updates?

查看评论 · 已于 2020年2月06日 发布 · Amanda Black

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