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Jim Stratton

已加入2021年4月16日

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最后活动2023年12月04日

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Jim Stratton 进行了评论,

社区评论 Feedback - Admin Center

Tony Wacheski> common text formatting available in support tickets

And even that wasn't implemented completely.  I opened a ticket asking how to disable that...nope, can't.

查看评论 · 已于 2022年3月24日 发布 · Jim Stratton

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评论Ticket basics

@James Henline - I opened a ticket with them, and you are correct.  They confirmed there isn't a way to disable this.

查看评论 · 已于 2022年3月23日 发布 · Jim Stratton

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评论Ticket basics

How does an individual agent (e.g., me) DISable this?

I want to be able to type three dashes in a row without it turning into a horizontal rule, for example.

 

 

查看评论 · 已于 2022年3月08日 发布 · Jim Stratton

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评论End users and organizations

That did help, thanks!

查看评论 · 已于 2021年12月10日 发布 · Jim Stratton

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Jim Stratton 进行了评论,

评论End users and organizations

Thanks for replying.  I don't see a screenshot, but Admin>Manage>People is how we currently do this, and that page is "going away."

My question is how to do this in the new interface.

The links in that message didn't help me find a page to administer end users/customers.

查看评论 · 已于 2021年12月09日 发布 · Jim Stratton

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Jim Stratton 进行了评论,

评论End users and organizations
  • In Support, click the Customers icon () in the sidebar.

Where, exactly, is "Customers"?  This is what I see:

When I expand "People", I see how to get to the licensed users ("team members") but not the end users.  The only option I see for "End users" is to configure them globally, not to find them individually.

查看评论 · 已于 2021年12月09日 发布 · Jim Stratton

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社区评论 Feedback - Admin Center

It took me a while to figure out how to edit an end user.  Now, you have to use the general search for the end user and then select the users "tab".  I think it would be more obvious to add "End users" as a choice under "Team" (e.g., along with "Team Members" and "Groups".)

查看评论 · 已于 2021年10月05日 发布 · Jim Stratton

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Jim Stratton 创建了一个帖子,

帖子 Feedback - Ticketing system (Support)

Suggestion: add a warning when an attempt to add CCs to a ticket will exceed the allowed number.

The current limit is either 20 or 48 CCs on a ticket, depending on the plan you have.  Currently, Zendesk allows you to add "too many" CCs to the field, but when you save the changes, those CCs are not added.  There's no error message - it simply doesn't do it.

已于 2021年8月12日 发布 · Jim Stratton

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Jim Stratton 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Gaah...yet another simple request, made years and years ago, that still hasn't been implemented...

查看评论 · 已于 2021年8月04日 发布 · Jim Stratton

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