Lesley Heizman

I would love to give end users the capability to update certain fields in the activities area of the portal. As others have indicated above, we have end users that will log a request and then realize they have entered the wrong priority type and right now there is not a way for them to update it unless they create another ticket to bring it to our attention, specifically if let's say they needed immediate assistance and selected the wrong priority. Would love to be able to pick/choose which fields they can edit, much like the end user editable flag on the ticket fields perhaps another flag that would say editable in the portal itself. 

Hey @...! I wanted to comment on this as well-I would also find this useful if you ever decide to put it in the roadmap in the future! Similar to others above we have acquired other companies that have their own jira instance so now as more teams come on board to Zendesk we have the need to add multiple connections. In the meantime we are looking to see if we can migrate their own teams to our Jira but I'm sure this will come up again in the future! Thanks so much.