Otger Cobben

At our office (mid size bank) the employees complains a lot about this. With outlook they can easily copy a part of an excelsheet to outlook and modify it there also (remove some columns or rows, change some data, change color etc.) They use this often for communicating financial data with the customers. In Zendesk this is all not possible. So same layout and edit possibliities as in Microsoft Office (Outlook)