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Juan Battini's Avatar

Juan Battini

已加入2021年4月16日

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最后活动2021年10月22日

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的最新活动 Juan Battini

Juan Battini 进行了评论，

评论Call routing, greetings, IVR, and recordings
Help and FAQs

what is the minimum length of the recording for it to be available? I have an agent who gets calls that don't last more than a minute (30-45 seconds) and she is getting this message. 

查看评论 · 已于 2021年8月06日 发布 · Juan Battini

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Juan Battini 进行了评论，

社区评论 Feedback - Voice (Talk)
社区

We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the same be done for Talk 

查看评论 · 已于 2021年7月27日 发布 · Juan Battini

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Juan Battini 进行了评论，

社区评论 Feedback - Ticketing system (Support)
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We are having the same problem and are looking for a viable solution. Our customers are not willing to modify their NetSuite set up just to accommodate our Zendesk system

查看评论 · 已于 2021年6月22日 发布 · Juan Battini

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Juan Battini 进行了评论，

社区评论 Feedback - Reporting and analytics (Explore)
社区

yeah we need this asap. It would be nice to have some sort of version control for the dashboards so that you can go back to older versions. That automatically organize widgets completely skull fudged my dashboard :( 

查看评论 · 已于 2020年4月30日 发布 · Juan Battini

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