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Janna Johns
已加入2021年4月16日
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最后活动2024年2月06日
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的最新活动 Janna Johns
Janna Johns 创建了一个帖子，
Many of our customers use Outlook. If they mark an Outlook email as “High Importance”, that information is not known by our Agents. If that information is available in ZD, we can create views or otherwise give Agents visibility to those tickets so they can triage those with priority. This problem happens daily. This is critical for our business as our agents to know which tickets should be looked at first. We do not have a work around. The ideal solution would be to have this information as a Tag in the ticket so we can create custom views.
已于 2024年2月06日 编辑 · Janna Johns
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We are heavy users of the Side Conversation feature but the inability to print is causing compliance issues within our company. Also, if a client wants to see the entire conversation, we are only able to provide this information if the conversation is in the main ticket. Screen printing is not practical and nor professional.
查看评论 · 已于 2023年7月06日 发布 · Janna Johns
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