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Sara Bostwick

已加入2021年4月17日

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最后活动2023年5月09日

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的最新活动 Sara Bostwick

Sara Bostwick 进行了评论,

社区评论 Q&A - Tickets and email

Thank you, Dave!

That makes perfect sense. I will admit we've been overlooking tags up until lately while working on reconfiguring our instance. 

查看评论 · 已于 2021年10月14日 发布 · Sara Bostwick

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Sara Bostwick 创建了一个帖子,

帖子 Q&A - Tickets and email

Is there an option allow the same value in multiple custom ticket fields. For example, we have multiple applications and different groups that administer them. There is a custom dropdown for each app with possible issues, this helps us keep everything categorized for analytics, and every app needs to have an option for 'Password Reset' . I'm working around the restriction by naming them slightly different, but at some point, my creativity will run out. I know it's possible this is a setting I missed but if not, it would be great for it to be an option. 

已于 2021年10月13日 发布 · Sara Bostwick

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Sara Bostwick 进行了评论,

评论More integrations

The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

查看评论 · 已于 2021年4月21日 发布 · Sara Bostwick

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