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Lex

已加入2021年4月16日

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最后活动2024年12月05日

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评论Creating dashboards

Will a metric filter ever be available for the new dashboard builder? We currently use it to remove blank values and in times when we want to focus on top/bottom values.

查看评论 · 已于 2024年12月05日 发布 · Lex

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社区评论 Feedback - Apps and integrations (Platform)

查看评论 · 已于 2024年12月03日 发布 · Lex

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社区评论 Feedback - Ticketing system (Support)

Has discovery begun for non-admin to configure settings within the Out of Office app @...? https://support.zendesk.com/hc/en-us/community/posts/4409217547546/comments/6811589815962

查看评论 · 已于 2024年12月03日 发布 · Lex

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评论Ticket basics

Hi Anunay Sinha, clearing the field value and saving the ticket isn't the same as redacting. If the original field value contains sensitive data, it'll still be visible within the ticket's Events. Are there plans to be able to redact ticket field data from Events?

查看评论 · 已于 2024年1月18日 发布 · Lex

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社区评论 Feedback - Reporting and analytics (Explore)

I too would like to see the 'Assignee Updated' attributes in Explore. Applying a 'Ticket last updated' attribute with a role filter doesn't work in the same way. In Insights, reporting on the number of assignee replies giving the month the last assignee update occurred was as simple as using '# Replies' metric with 'Month/Year (Assignee Updated)' attribute.

For example, if a ticket was last updated by an assignee in December 2020 but another update occurs in January 2021 (eg, automation, CSAT), Insights would correctly report this for December whereas Explore reports the agent reply for January.

查看评论 · 已于 2021年2月03日 发布 · Lex

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