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Perla Rimmerman
已加入2021年4月15日
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最后活动2024年7月03日
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的最新活动 Perla Rimmerman
Perla Rimmerman 进行了评论,
The biggest challenge for us with the new /zendesk command is that the info on the ticket created is sent as a DM instead of posting in the channel it was created. This reduces visibility for the team. The current workaround is to post a message in the channel, then create a ticket for the message. Is there a way to make it post in the channel again without the added step?
查看评论 · 已于 2024年5月22日 发布 · Perla Rimmerman
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Perla Rimmerman 进行了评论,
We don't have them either, and it would improve our life greatly to be able to fix the current challenges that messaging presents.
查看评论 · 已于 2024年2月01日 发布 · Perla Rimmerman
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Perla Rimmerman 进行了评论,
I completely share the sentiment that this message is extremely annoying. It's become a daily nuisance, and it's gotten to the point where I cringe when I see it. It's definitely not the kind of experience I'd like to kick off my day with.
The suggested workaround is quite convoluted and impractical. Creating a separate group or department, configuring operating hours, and employing JavaScript APIs seems like an overly complicated solution for a feature that we didn’t request.
It'd be so much better if the system could address this problem directly, rather than making us jump through hoops.
查看评论 · 已于 2023年11月03日 发布 · Perla Rimmerman
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Perla Rimmerman 进行了评论,
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accurately measure agents' contributions on any given day.
查看评论 · 已于 2023年3月21日 发布 · Perla Rimmerman
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Perla Rimmerman 进行了评论,
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion for our agents.
A suggested workaround: add the ability to remove tags from showing in the suggested list of tags.
查看评论 · 已于 2017年6月07日 发布 · Perla Rimmerman
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