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Kok Cheong Khoo
已加入2021年4月17日
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最后活动2021年10月25日
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的最新活动 Kok Cheong Khoo
Kok Cheong Khoo 进行了评论,
Hi Zendesk team,
For the "Tracking your organization's support requests", I was not able to see the [Request] menu. How do I make this menu appear?
I only can see the [Requests] menu when I clicked on the link from the ticket response (e.g. https://aabbcc.zendesk.com/hc/requests/1001 but only see this ticket. I want to see all my requested tickets when I select [My activities].
I log in with an End-user account. (There is no difference even login with Admin account). Kindly advise if I have to make any setting change?
Thanks.
KC
查看评论 · 已于 2021年2月22日 发布 · Kok Cheong Khoo
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Kok Cheong Khoo 进行了评论,
Hi Support Team,
I am using Zendesk Support Professional and would like to share my dashboard with Light Agents. However, after I had set the Explore Default Role as "Viewer" and shared the dashboard to the Light Agents, they are not able to see the dashboard (showed blank page).
Can you advise me?
查看评论 · 已于 2021年1月05日 发布 · Kok Cheong Khoo
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