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Corporate IT Zendesk Admin
已加入2021年4月16日
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最后活动2021年10月27日
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的最新活动 Corporate IT Zendesk Admin
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社区评论 Feedback - Voice (Talk)
While I agree this should be available historically - we've gotten around this by creating a powershell script that runs on schedule nightly. We make a call to the agent activity api (https://developer.zendesk.com/rest_api/docs/voice-api/stats#agents-activity) and store those values in an Oracle database.
Though there has been times when the job has failed to run which results in us losing out on data for that day and unable to retrieve it - which is a bummer.
查看评论 · 已于 2019年6月19日 发布 · Corporate IT Zendesk Admin
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