Tim Bertens

Yes, this is the most important feature missing in Zendesk for us.  To elaborate: we have the use case where thousands of companies need to be supported, but in a pretty volatile market (building industry).  Very often temporary companies are created, companies stop and their activities are taken over by other companies, etc.  At this moment the ERP facilitates this by making companies inactive, but since they are provisioned to Zendesk we are often confronted with emails being linked to the wrong (being inactive) company.