Customer Service Department

I completely agree with this post and find it frustrating that we cannot have any sort of follow-up created when utilizing side conversations. E&O exposure for clients is heightened when they try and respond to this closed ticket through the side conversation add-on and no notice is given to us to know it was even replied to.

I would like to be kept in the loop on when this is to be fixed. I believe it should be a priority if you are adding a feature to be used, but not fully functional.

Thanks.