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David Templeton
已加入2021年4月17日
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最后活动2022年6月08日
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的最新活动 David Templeton
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评论Business rules
Is anyone else having problems with the "Hours since assignee update" condition? It's been part of an automation that I've used for 6 years, but seems to have stopped working recently.
The condition was set to (business) Greater than 16. I pressed the "Preview match for the conditions above", and nothing appeared. I changed it to 1 hour, then 0 hours, and still nothing. Once I removed it completely, tickets that hadn't been touched in OVER A MONTH appeared in the preview.
查看评论 · 已于 2022年6月08日 编辑 · David Templeton
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