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Jean Smith

已加入2021年4月16日

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最后活动2021年10月22日

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社区评论 Feedback - Ticketing system (Support)

We have also experienced this same thing.  We received an increase in Bad ratings in Q4. Upon checking, multiple customers stated they did not submit a Bad rating.  One customer stated they auto filter those emails into a separate email folder and that mail was still in an unread state.  Is Zendesk looking into this?  Once we miss the small window to have a customer change their response, there is no way to correct.  

查看评论 · 已于 2020年1月09日 发布 · Jean Smith

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