Roxanne

Yes, I haven't been able to get the solution that's proposed here to work, unfortunately... Any help would be much appreciated!

@... I've been trying to implement your solution to:

2) Preventing signature being included in SMS

But I can't get it to work. I don't want the brand signature to apply to tickets that contain tag 'nosignature'. So my code looks like this:

{% assign tags = ticket.tags | split: " " %}{% for tag in tags %}{% case tag %}
{% when 'nosignature' %}
{% else %}
Kind regards,
{{agent.signature}}
{% endcase %}{% endfor %}

But with this signature set up, the signature doesn't run for any tickets.