Jessica Peck

If you disable your help center (ie. on a specific brand) can you add redirect logic to take users to another brand url?

Hi Jason, I was able to successfully use that JS code at the end of the script.js to change the post action labels in the gear dropdown for users with the role of 'admin':

However, when a normal agent (light agent or full agent) uses the dropdown it still shows the old labels. 

@Kasper Sorensen is that still true that we can't customize the post-actions in the CSS so the update values also appear for full agents - do the updated post labels only appear for admins?

Is there an option in Explore to add a self service measurement?  I don't see anything like that as available reports but could we build that calculation?

Greg Katechis that worked, thank you!  I modified a bit so it wouldn't add spaces:

  {{#if signed_in}}
    {{link 'community'}}
 {{/if}}

Thanks again!

I see instructions on how to hide the 'submit request' in the header and we've done that to hide for anonymous users (not logged in) by adding the below in the script.js:

  // Show div html based on role
if (HelpCenter.user.role=="anonymous"){
  $('a.submit-a-request').hide();
}

I was hoping to do the same with the 'Community' link in the header but I can't seem to get it to work - not sure what the class name is or if this is possible?

Hi @...

I have the below configured in the community_topic_page.hbs and it's still not displaying the updated values in that dropdown - is there someplace else I'm missing?

Thanks so much!

Kasper - thanks for confirming the post actions are not customizable.

In regards to the 'Show All' I've updated the community_topic_page.hbs as described in the "Modifying 'Show all" section of the article.  I see that if I open a specific community topic and do the 'show all' dropdown the newly configured options are there correctly:

However, they're not if I go to the main Community page (i.e. /community/topics), then toggle the 'All Community Topics' dropdown to 'show all posts' (i.e. community/posts):

The 'Show All' options under the All Community Posts still show the old values:

Is there another place I'm missing?  Thanks so much for the help!

We also really need this integration so we can pull support data into one dashboard across our company - is this at all being considered or in the works?  Also, if the integration doesn't exist is there a way around this - could the APIs be used to pull data from Explore?

Agree - being able to report off of the views from published articles would be very beneficial so we can track how much our knowledge base is being used and what's getting the most traction.

Yes please!  This was just requested by one of our end users and will be a must to be able to better track their outstanding tickets especially when their queues get really large.