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Marc Spaeth

已加入2021年4月16日

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最后活动2023年1月20日

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的最新活动 Marc Spaeth

Marc Spaeth 进行了评论,

社区评论 Discussion - Tips and best practices from the community

Hi Felix,

Thank you for sharing the new build.  To have the ability to backup multiple languages (We have 14 languages and about 600 articles) was exactly what I was looking for.  And is a life saver!

查看评论 · 已于 2022年8月02日 发布 · Marc Spaeth

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社区评论 Discussion - Tips and best practices from the community

Hello,

I am trying to backup my entire help center articles within includes about 14 languages.  When I used the tool it only exports the English. I tried changing my language to one of the languages and refreshing the page but when I try the export i still only get the articles in English.

Is there a way to do the export that I get all the articles for all the languages?

Thanks in advance.

Marc

查看评论 · 已于 2022年6月28日 发布 · Marc Spaeth

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评论How to solve issues with the email channel

What if the triggers are setup correctly and the events have the trigger activity with the email response.  What if the email address from the original ticket is incorrect (bad email or entered by the user incorrectly), how can we see if the email was rejected?

查看评论 · 已于 2021年11月05日 发布 · Marc Spaeth

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社区评论 Feedback - Reporting and analytics (Explore)

I agree as this is a necessity and may postpone our migration to Explore from Insights.

查看评论 · 已于 2020年4月07日 发布 · Marc Spaeth

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