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Swagat

已加入2021年4月16日

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最后活动2024年8月14日

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社区评论 Feedback - Reporting and analytics (Explore)

For us, some customers do not allow the domain of no-reply@zendeskexplore.com as the zendeskexplore.com URL is not valid. If we can change this, they will receive the scheduled reports.

We are talking about Fortune 500 customers. They have strict email policies and they can hardly be changed.

查看评论 · 已于 2024年8月14日 发布 · Swagat

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评论End users and organizations

Thank you Colleen for your prompt action. I actually meant for this article but I realize that by mistake, I shared the link to the current article only.

The link that you have provided is also good. But I believe the article 'Understanding and checking agent seat usage' is much more clear and comprehensive. Would you mind mentioning this article too if you find this relevant enough (like I do :) )?

 

查看评论 · 已于 2023年7月11日 发布 · Swagat

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评论End users and organizations

Hello,

I would request you to add a section for contributor access and provide a link to https://support.zendesk.com/hc/en-us/articles/4408883763866-Understanding-Zendesk-Support-user-roles too. In one of my cases, two contributors had been assigned editor access for explore (inadvertently). And it was consuming licenses. I had to chat with Zendesk support to figure that out.

 

查看评论 · 已于 2023年7月10日 发布 · Swagat

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