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Greytip Software Pvt Ltd

已加入2021年4月16日

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最后活动2023年1月19日

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Greytip Software Pvt Ltd 进行了评论,

社区评论 Feedback - Admin Center

We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.

查看评论 · 已于 2021年9月28日 发布 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd 进行了评论,

评论Using AI agents for email and web form

Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?

查看评论 · 已于 2021年5月26日 发布 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd 进行了评论,

评论Reporting and analytics admin questions

Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.

查看评论 · 已于 2021年4月20日 发布 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd 进行了评论,

评论Reporting and analytics admin questions

I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows so that I do not have to scroll to the right to see the value of all metrics. How do I do this in Explore?

查看评论 · 已于 2021年4月19日 发布 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd 进行了评论,

评论Explore recipes

I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this working in Explore? We report out metrics like response and resolution time in business hours which in our case is 9:30 am to 6:30 pm.

查看评论 · 已于 2021年4月19日 发布 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd 进行了评论,

社区评论 Feedback - Ticketing system (Support)

Any update on this? I would like the agents not to miss out any important information for the client

查看评论 · 已于 2017年8月17日 发布 · Greytip Software Pvt Ltd

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